How to Contest Eversource Public Benefits Charge
Are you a Massachusetts resident who has received a Public Benefits Charge (PBC) on your Eversource bill? If so, you’re not alone. Many homeowners and businesses have been questioning the validity of this charge, and rightly so. The PBC is a monthly fee that is added to the electric bills of all Eversource customers. The purpose of the PBC is to fund energy efficiency programs and other initiatives that benefit low-income customers. However, many people believe that the PBC is unfair and that they should not be required to pay for these programs.
If you are one of the many Eversource customers who are unhappy with the PBC, there are steps you can take to contest the charge. The first step is to contact Eversource customer service and request a refund. If Eversource denies your request, you can file a formal complaint with the Massachusetts Department of Public Utilities (DPU). The DPU is responsible for regulating Eversource and other utility companies in Massachusetts. The DPU can investigate your complaint and order Eversource to refund the PBC if they find that the charge is unfair or unreasonable.
In addition to filing a complaint with the DPU, you can also join a class action lawsuit against Eversource. Several class action lawsuits have been filed against Eversource over the PBC. These lawsuits allege that the PBC is illegal and that Eversource is unjustly enriching itself by charging customers for these programs. If you join a class action lawsuit, you will be represented by an attorney who will fight on your behalf to get your money back.
Understanding Eversource Public Benefits Charge
The Eversource Public Benefits Charge (PBC) is a fee that is added to the electric bills of Eversource customers in Massachusetts. The funds collected from the PBC are used to support energy efficiency programs, renewable energy projects, and other initiatives that promote clean energy.
The PBC was first implemented in 2013 as part of the Massachusetts Clean Energy Act. The purpose of the charge is to help the state meet its ambitious clean energy goals, which include reducing greenhouse gas emissions and increasing the use of renewable energy.
The PBC is calculated based on a customer’s electricity usage. The rate for the charge is set by the Massachusetts Department of Public Utilities (DPU). The current rate is 1.5 cents per kilowatt-hour (kWh). This means that a customer who uses 1,000 kWh of electricity in a month will pay an additional $15 in PBC charges.
The PBC is a controversial charge. Some customers argue that it is an unfair burden on low-income households. Others argue that the charge is necessary to support important clean energy initiatives. The DPU is currently reviewing the PBC and will make a decision on whether to continue the charge in 2023.
Eligibility Criteria for Public Benefits Charge Contesting
To be eligible to contest the Public Benefits Charge (PBC), you must meet specific criteria:
- Be a low-income customer receiving energy assistance from a state or local government program.
- Have received a PBC on your Eversource bill.
- Believe that you have been incorrectly charged the PBC.
Contesting the Public Benefits Charge
If you meet the eligibility criteria, you can contest the PBC by submitting a written request to Eversource. Your request should include the following information:
- Your name, address, and account number.
- A copy of your energy assistance letter or bill.
- A statement explaining why you believe you have been incorrectly charged the PBC.
- Any supporting documentation that supports your claim.
Once you have submitted your request, Eversource will review your case and determine if you have been incorrectly charged the PBC. If you have been incorrectly charged, Eversource will remove the charge from your bill and issue you a refund.
Steps for Contesting the Public Benefits Charge
| Step | Action |
|---|---|
| 1 | Check if you meet the eligibility criteria. |
| 2 | Gather the necessary documentation, including a copy of your energy assistance letter or bill, and any supporting documentation. |
| 3 | Write a letter to Eversource explaining why you believe you have been incorrectly charged the PBC. |
| 4 | Mail your request to Eversource at the address provided on your bill. |
| 5 | Eversource will review your case and determine if you have been incorrectly charged the PBC. |
| 6 | If you have been incorrectly charged, Eversource will remove the charge from your bill and issue you a refund. |
Gathering Required Documentation
Before you file a contest against Eversource’s Public Benefits Charge (PBC), it’s crucial to gather the necessary documentation to support your case. This documentation will serve as evidence to back up your claims and demonstrate the basis for your contest.
Here are the key documents you should compile:
1. Eversource Bills:
– Collect copies of your Eversource bills for the period during which you believe the PBC was charged incorrectly.
2. Meter Reading Records:
– If possible, obtain meter reading records from Eversource or your local utility company. These records can help verify your energy consumption and may support your claim of overcharging.
3. Energy Usage Data:
– Gather detailed information about your energy usage, such as appliance usage logs, energy audits, or smart home energy monitoring data. This data can help establish your actual energy consumption patterns and provide evidence that the PBC charges are not accurate.
| Type | Details |
|---|---|
| Appliance Usage Logs | Record daily usage hours for major appliances (e.g., refrigerator, dishwasher) |
| Energy Audits | Document the energy efficiency of your appliances and building |
| Smart Home Energy Monitoring | Provide data from smart plugs or whole-home energy monitors |
Filing a Contestation Request
To file a contestation request, you will need to provide Eversource with specific information about your objections to the Public Benefits Charge. This includes:
- Your name, address, and contact information
- Your Eversource account number
- The month(s) for which you are disputing the charge
- A detailed explanation of your objections, including any supporting documentation
Once you have gathered all of the necessary information, you can submit your contestation request in one of the following ways:
- Online: You can submit your request online through Eversource’s website.
- Mail: You can mail your request to Eversource at the following address:
Eversource
Attn: Public Benefits Charge Contestations
P.O. Box 9000
Hartford, CT 06109-9000 - Phone: You can call Eversource’s customer service department at 1-800-286-2000 to request a contestation form.
Eversource has 5 business days to acknowledge your contestation request and 45 days to investigate your objections and issue a decision. If Eversource denies your contestation, you have the right to appeal the decision to the Connecticut Public Utilities Regulatory Authority (PURA).
Supporting Documentation
When submitting your contestation request, it is important to provide as much supporting documentation as possible to support your objections. This may include:
| Document | Description |
|---|---|
| Copy of your Eversource bill | Verifies the Public Benefits Charge amount you are disputing. |
| Proof of income | Demonstrates that you meet the income eligibility criteria for the reduced PBC. |
| Proof of disability | Verifies that you or a member of your household has a disability that qualifies for the reduced PBC. |
Supporting Evidence for Your Contestation
To strengthen your case for contesting Eversource’s public benefits charge, you’ll need to gather supporting evidence. Here are some key documents and information to consider:
1. Proof of Eligibility
Review your Eversource bill and identify the “Public Benefits Charge” line item. Verify that you qualify for the exemption based on your household income or participation in a qualifying program, such as LIHEAP or MassHealth.
2. Documentation of Income
Gather official documentation that verifies your household income, such as tax returns, pay stubs, or Social Security benefits statements.
3. Evidence of Program Participation
If you receive benefits from a qualifying program, obtain a letter or enrollment form that confirms your participation.
4. Correspondence with Eversource
Keep track of any communications with Eversource regarding your public benefits charge, including emails, phone logs, and letters. This will provide a record of your attempts to resolve the issue.
5. Independent Verification
Contact a local community action agency or the Massachusetts Department of Housing and Community Development (DHCD). They can provide assistance in gathering additional evidence or verifying your eligibility for the public benefits exemption.
| Example Evidence | Evidence Source |
|---|---|
| Household income below the eligibility threshold | Tax returns, pay stubs |
| Participation in LIHEAP | LIHEAP program letter |
| Enrollment in MassHealth | MassHealth enrollment form |
| Copy of correspondence with Eversource | Emails, phone logs, letters |
| Verification of eligibility from local agency | Letter or certificate from community action agency or DHCD |
Potential Outcomes of a Contestation
Contesting the Eversource Public Benefits Charge may result in a variety of outcomes, ranging from complete dismissal of the charge to partial refunds or adjustments:
- Dismissal: If you provide convincing evidence that you do not qualify for the charge or that the calculation is incorrect, Eversource may dismiss the charge entirely.
- Partial Refund: If you successfully demonstrate that the charge overstates your actual benefits received, Eversource may issue a partial refund for the overpayment.
- Adjustment: Eversource may adjust the charge to more accurately reflect your level of benefits received. This could result in a reduction of the charge.
- Denial: If Eversource finds your arguments unconvincing or fails to find any errors in the calculation, they may deny your contestation.
- Settlement: In some cases, Eversource may be willing to settle the dispute out of court. This could involve a compromise, such as a partial reduction of the charge.
- Further Action: If you are not satisfied with the outcome of your contestation, you may pursue further action, such as appealing the decision or seeking legal representation.
| Outcome | Description |
|---|---|
| Dismissal | Complete removal of the Public Benefits Charge. |
| Partial Refund | Refund for the amount of the charge that was overpaid. |
| Adjustment | Modification of the charge to more accurately reflect actual benefits received. |
| Denial | Rejection of the contestation arguments. |
| Settlement | Compromise reached with Eversource to resolve the dispute. |
| Further Action | Additional steps taken to pursue a favorable outcome. |
Legal Assistance for Contesting the Charge
If you have been unsuccessful in contesting the Public Benefits Charge directly with Eversource, you may consider seeking legal assistance. There are several organizations that provide free or low-cost legal aid to low-income individuals. Here are some resources you can explore:
Legal Services Corporation
The Legal Services Corporation provides funding to legal aid organizations across the United States. You can find a legal aid provider near you by visiting their website at www.lsc.gov.
National Consumer Law Center
The National Consumer Law Center provides resources and information on consumer law issues, including utility bills. They have a section on their website dedicated to fighting utility bills, which you can find at www.nclc.org.
Local Bar Associations
Many local bar associations have pro bono programs that provide free legal assistance to low-income individuals. You can find a local bar association near you by visiting the American Bar Association’s website at www.americanbar.org.
Private Attorneys
Some private attorneys may be willing to represent you on a pro bono or low-cost basis. You can contact private attorneys in your area to inquire about their fees and availability.
When seeking legal assistance, make sure you have gathered all relevant documentation, including copies of your utility bills, payment records, and any correspondence you have had with Eversource regarding the Public Benefits Charge.
Timeline and Procedures for Contesting
1. Contest Within 21 Days: You have 21 days from the date of the bill to contest the public benefits charge.
2. Submit a Written Request: Write a letter or email to Eversource, clearly stating your objection to the charge and the reasons for your dispute.
3. Provide Supporting Documentation: Include copies of any relevant documentation, such as proof of income, disability, or veteran status.
4. Mail or Email Your Request: Send your written request and documentation to the following address or email:
| Mail: |
|---|
| Eversource Customer Service |
| P.O. Box 9250 |
| Hartford, CT 06105 |
| Email: |
| customer.service@eversource.com |
5. Expect a Response: Eversource will review your request and respond to you within 20 business days.
6. Review the Response: Carefully consider Eversource’s response and determine if you agree with their decision.
7. Appeal if Necessary: If you are not satisfied with the response, you can appeal the decision by following the instructions provided.
8. Gather Evidence and Prepare Your Appeal: Collect additional evidence and documentation to support your appeal. Consider consulting with an attorney or advocate who specializes in energy law.
9. Submit Your Appeal: File your appeal with the appropriate regulatory agency, such as the Connecticut Public Utilities Regulatory Authority (PURA).
10. Attend a Hearing: You may be required to attend a hearing to present your case. Be prepared to provide evidence and answer questions.
11. Receive a Final Decision: The regulatory agency will issue a final decision, which may affirm or overturn Eversource’s initial decision.
Impact of a Successful Contestation
A successful contestation of the Eversource Public Benefits Charge can have several positive impacts:
9. Reduced Monthly Bills
The most direct impact is a reduction in monthly utility bills. For customers who successfully contest the charge, the amount removed from their bills will vary depending on their usage and rate class. However, the savings can be significant, especially for high-energy users.
| Monthly Electricity Usage (kWh) | Potential Monthly Savings |
|---|---|
| 500 | $5-$10 |
| 1,000 | $10-$20 |
| 2,000 | $20-$40 |
The savings may not seem large month-to-month, but they can add up over time, especially for customers who use a lot of electricity.
Alternative Options for Reducing Energy Bills
In addition to contesting Eversource’s Public Benefits Charge, there are numerous alternative ways to lower your energy bills.
1. Energy Efficiency Upgrades
Installing energy-efficient appliances, sealing air leaks, and adding insulation can significantly reduce your energy consumption.
2. Solar Panels
Harvesting sunlight through solar panels can generate electricity for your home, potentially offsetting your energy costs.
3. Geothermal Heat Pumps
Geothermal heat pumps utilize the earth’s temperature to provide heating and cooling, resulting in substantial energy savings.
4. Wind Turbines
In areas with ample wind resources, wind turbines can generate electricity, further reducing your energy costs.
5. Energy Audits
An energy audit can identify areas of your home where energy is being wasted and provide recommendations for improvements.
6. Programmable Thermostats
Programmable thermostats allow you to adjust the temperature of your home automatically, maximizing energy savings.
7. LED Lighting
LED lights consume less energy than incandescent bulbs, reducing your lighting costs and increasing the longevity of the bulbs.
8. Smart Plugs
Smart plugs allow you to remotely control appliances, ensuring they are turned off when not in use and preventing energy waste.
9. Energy Star Appliances
Replacing your old appliances with Energy Star-certified models can significantly reduce their energy consumption.
10. Peak Demand Reduction Programs
Participating in peak demand reduction programs can earn you credits or payments for reducing your energy consumption during peak hours.
| Program | Description |
|---|---|
| Peak Saver | Offers rebates for installing smart thermostats that adjust temperature automatically during peak hours. |
| Time of Use | Charges higher rates for electricity used during peak hours, incentivizing reduced usage. |
How to Contest Eversource Public Benefits Charge
If you believe you have been wrongly charged for Public Benefits by Eversource, you can contest the charge by following these steps:
- Contact Eversource customer service at 1-800-286-2000.
- Explain to the customer service representative that you are contesting a Public Benefits charge.
- Provide the representative with your account number and the date of the charge.
- Be prepared to provide documentation to support your claim, such as a copy of your income tax return or a letter from your employer stating your income.
- Eversource will investigate your claim and make a decision within 30 days.
If you are not satisfied with Eversource’s decision, you can appeal the decision to the Massachusetts Department of Public Utilities (DPU) by filing a complaint form. The DPU will review your complaint and make a decision within 90 days.
How to Contest Eversource Public Benefits Charge
What is the Public Benefits charge?
The Public Benefits charge is a monthly charge that is added to the electric bills of all Eversource customers. The charge is used to fund energy efficiency programs and other programs that benefit low-income customers.
How do I know if I am eligible for a Public Benefits exemption?
You may be eligible for a Public Benefits exemption if you meet one of the following criteria:
- You are a low-income customer.
- You are a senior citizen.
- You are a disabled veteran.
How do I apply for a Public Benefits exemption?
To apply for a Public Benefits exemption, you must complete an application form and provide Eversource with documentation to support your claim. You can download the application form from Eversource’s website or by calling customer service at 1-800-286-2000.
