5 Simple Steps on How To Cancel Domino's Pizza Order

Domino's Pizza Order Cancellation
$title$

Ordering pizza online has become increasingly popular in recent years, thanks to the convenience and speed it offers. However, there may be times when you need to cancel your order, whether it’s because you’ve changed your mind, found a better deal elsewhere, or simply don’t need it anymore. If you’ve placed an order with Domino’s Pizza and need to cancel it, here’s a comprehensive guide to help you do so.

The first step is to check the status of your order. If your order has already been confirmed and is in the process of being prepared, you may not be able to cancel it online. However, you can still call the store directly and speak to a manager. They may be able to cancel your order if it hasn’t already been made. If your order is still pending, you can cancel it online by logging into your account and clicking on the “Orders” tab. From there, you’ll be able to see a list of your recent orders and cancel any that have not yet been processed.

If you’re unable to cancel your order online or over the phone, you can also try contacting Domino’s customer service. They may be able to assist you in canceling your order or provide you with a refund. It’s important to note that Domino’s has a policy of not refunding orders that have already been made. However, they may be willing to offer you a store credit or a discount on your next order to compensate for the inconvenience.

Understand Your Order Status

Before canceling your Domino’s order, it’s crucial to grasp its status. This will allow you to determine the available options for cancellation and avoid any potential charges.

To check your order status:

Visit the Domino’s website (www.dominos.com) or open the Domino’s mobile app.
Hover over the “Order Tracking” tab or select the “Track Your Order” button.
Enter your order number and email address associated with the order.

Once you’ve entered the required information, you’ll be presented with the following order status options:

Status	Description
In Progress	Your order is being prepared and has not yet been dispatched.
Out for Delivery	Your order has been prepared and is on its way to your address.
Delivered	Your order has been delivered successfully to your specified address.
Canceled	Your order has been canceled for any reason and will not be processed.

Understanding your order status is essential to determine the appropriate cancellation procedure. For example, if your order is still in progress, you may be able to cancel it without any charges. However, if your order is already out for delivery, you may incur a partial or full cancellation fee.

Check Domino’s Policies

Before attempting to cancel your Domino’s Pizza order, it’s crucial to familiarize yourself with their cancellation policies. These policies may vary depending on the location and specific circumstances. Therefore, it’s recommended to contact your local Domino’s store or refer to their website for the most up-to-date information.

Canceling an Order Before It’s Made

Canceling an order before it’s made is relatively straightforward. Here are the steps involved:

Call the store directly: Contact the Domino’s store where you placed the order and inform them that you wish to cancel it.
Use the Domino’s website or app: If you placed your order online or through the mobile app, you may be able to cancel it yourself. Check your order status page or contact customer support for assistance.
Email the store: Some Domino’s stores allow you to cancel your order via email. Find the email address on their website or store receipt.

It’s important to note that if you cancel your order before it’s made, you will not be charged for it. However, if your order has already been processed or is in the oven, cancellation fees may apply.

Canceling an Order After It’s Made

Canceling an order after it’s made can be more difficult, depending on the store’s policies and the status of your order. Here’s a breakdown of the options:

Order Status	Cancellation Options
Pending	You can typically cancel your order without penalty.
In progress	Cancellation may be possible, but you may incur a cancellation fee.
Cooked	Cancellation is not allowed, and you will be charged for the order.

If you need to cancel an order after it’s made, it’s best to contact the store as soon as possible and explain your situation. They may be willing to accommodate your request or offer a partial refund.

Contact the Store Directly

If you prefer a more personal touch, you can contact the Domino’s store where you placed your order directly. This method is particularly useful if you have any specific questions or concerns about your order.

Here’s how to do it:

Locate the Store

Go to the Domino’s website or use their mobile app to find the phone number of the store you placed your order with.

Call the Store

Dial the phone number and speak to a customer service representative. Provide them with your order number or name, and they can assist you with canceling the order.

Additional Information

Keep in mind the following important points when contacting the store directly:


Store Hours:	Most Domino’s stores are open from 10:00 AM to 12:00 AM, but hours may vary by location.
Refunds and Credits:	When you cancel an order by phone, the store will typically issue a refund to your original payment method.
Order Verification:	To ensure your order is canceled promptly and correctly, have your order number or confirmation code ready when you call.

Call Customer Service

If you prefer to speak to a customer service representative, you can call Domino’s at 1-800-304-0586.

When you call, you will need to provide the following information:

Your name and contact information
Your order number
The reason for your cancellation

The customer service representative will process your cancellation and provide you with a confirmation number. Please note that if your order has already been processed, you may not be able to cancel it. In this case, you may be able to get a refund or store credit.

Additional Information for Cancelling by Phone

When you call to cancel your order, you may be asked to provide additional information, such as:

The date and time of your order
The payment method you used
The amount of your order

It is important to have this information on hand when you call, as it will help the customer service representative to process your cancellation quickly and efficiently.

Here is a table summarizing the information you may need to provide when you call to cancel your Domino’s order:

Information	Description
Name and contact information	Your name, address, phone number, and email address
Order number	The unique number assigned to your order
Reason for cancellation	Why you are cancelling your order
Date and time of order	When you placed your order
Payment method	The method you used to pay for your order
Amount of order	The total cost of your order

Use the Domino’s App

The Domino’s app is one of the easiest ways to cancel an order. Here’s how to do it:

Open the Domino’s app on your phone.
Tap on the “Orders” tab.
Find the order you want to cancel and tap on it.
Tap on the “Cancel Order” button.
Confirm that you want to cancel the order.

Your order will be canceled and you will receive a refund if you have already paid for it.

If you are canceling an order that you placed online, you can also cancel it through the Domino’s website.

Steps to cancel your pizza order on the Domino’s app
Open the Domino’s app on your phone or tablet.
Tap the “Orders” tab in the bottom navigation bar.
Find the order you want to cancel and tap on it.
Scroll down to the “Order Summary” section and tap on the “Cancel Order” button.
Confirm that you want to cancel the order by tapping on the “Yes, cancel my order” button.

Cancel an Online Order

If you need to cancel your Domino’s Pizza order, you can do so in a few different ways.

1. Log into your Domino’s Pizza account.
2. Click on the “Order History” tab.
3. Find the order you wish to cancel and click on the “Cancel Order” button.

If you do not have a Domino’s Pizza account, you can cancel your order by calling the store where you placed the order. If you have already paid for your order, you may be eligible for a refund.

Note: You can only cancel an order before it has been processed. Once an order has been processed, it cannot be canceled.

6. Cancel an Order Over the Phone

If you placed your order over the phone, you can cancel it by calling the same store where you placed the order. The store phone number can be found on your order confirmation email or on the Domino’s Pizza website. When you call the store, be sure to have your order number ready. The store manager will be able to cancel your order and issue a refund if necessary.

Method	Timeframe
Online	Before order is processed
Phone	Before order is processed
In-store	Before order is processed

Handle Changes to an Order

After placing an order, you may have second thoughts or want to make adjustments. No worries! Here’s a comprehensive guide on how to handle changes to your Domino’s Pizza order:

1. Call the Domino’s Location

The most straightforward way to modify your order is to call the Domino’s location where you placed it. The store representative can assist you with any changes, additions, or removals to your order.

2. Use the Domino’s App

If you ordered through the Domino’s app, you can make changes directly from there. Open the app and navigate to the “My Orders” section. Select the order you want to modify and tap “Edit Order.”

3. Email Domino’s Customer Service

If you’re more comfortable communicating via email, you can send a message to Domino’s customer service at [email protected]. Include your order number, changes you want to make, and the store location.

4. Visit the Domino’s Website

You can also handle order changes through the Domino’s website. Navigate to the “Order Tracker” page and enter your order details. Once you’ve located your order, click “Modify Order” to make your adjustments.

5. Use Social Media

Domino’s has an active presence on social media platforms like Twitter and Facebook. You can reach out to their customer service team through private messages or public tweets or posts to request changes to your order.

6. Contact the Store Manager

If you’re unable to resolve your order changes through the above channels, you can try calling or visiting the Domino’s store manager directly. They have the authority to make exceptions or further assist in modifying your order.

7. Timing and Availability

It’s important to note that order changes may not be possible after a certain point in the preparation process. Contact Domino’s as soon as possible to ensure your desired changes can be accommodated. Please be aware that some changes, such as altering the size or type of crust, may not be possible due to the availability of dough and ingredients.

Change	Availability
Adding items	Limited to available ingredients
Removing items	Usually possible
Changing crust size or type	Subject to availability
Swapping toppings	Possible within reason
Modifying cooking instructions	May require a phone call

Time Limits for Order Cancellations

To avoid any potential fees or delays, it’s crucial to understand the time limits for order cancellations at Domino’s Pizza:

Within 15 Minutes of Ordering

For online orders placed through the Domino’s website or mobile app, you can typically cancel within 15 minutes of placing the order without incurring any charges. Simply access your account and navigate to the order details to cancel.

After 15 Minutes of Ordering

Cancellations made after 15 minutes may be subject to a cancellation fee. The fee varies depending on the location and the state of the order. Contact your local Domino’s Pizza store for more information on their specific cancellation policy.

Important Considerations

To ensure a smooth cancellation process, keep these key points in mind:

Ensure you contact the store where the order was placed directly.
Provide the order number for quick identification.
Be aware that cancellations made after the pizza has entered the baking process may not be possible, and the full amount may be charged.
If you have used a coupon or promotion code, it may not be applicable to a re-ordered pizza.

Consequences of Canceling an Order

Canceling a Domino’s Pizza order may have certain consequences, depending on the timing and circumstances of the cancellation:

1. Before Order Confirmation:

If you cancel your order before it is confirmed, there are typically no consequences. The order will simply be voided, and you will not be charged.

2. After Order Confirmation But Before Dispatch:

If you cancel your order after it is confirmed but before it is dispatched from the store, there may be a small cancellation fee, typically around $5-$10.

3. After Order Dispatch:

If you cancel your order after it has been dispatched from the store, you may be charged the full price of the order, regardless of whether or not it has been delivered.

4. Multiple Cancellations:

If you have a history of canceling orders frequently, Domino’s may limit your ability to place future orders.

5. Refunds:

If you cancel your order and have already paid for it, the refund process may take several business days.

6. Contacting Domino’s:

To cancel your order, you can call the Domino’s store where you placed the order or contact customer service.

7. Store Policies:

Different Domino’s locations may have slightly different policies regarding order cancellations. It is always best to check with your local store for specific details.

8. Refunds for Online Orders:

If you placed your order online, you may be able to cancel it through the Domino’s website or mobile app.

9. Special Cases:

Special Case	Consequences
Order is incorrect	Cancel without penalty
Order is delayed	Cancel without penalty
Customer changes mind	May be charged a cancellation fee
Technical difficulties	Cancel without penalty
Allergic reaction or medical emergency	Cancel without penalty

1. Call the Store Directly

The most direct and effective way to cancel an order is to call the store where you placed it. Provide the employee with your order number and request a cancellation. They can process the cancellation on the spot and provide you with a refund.

2. Contact Customer Service

If you cannot reach the store, you can contact Domino’s customer service line at 1-800-304-0924. Provide the representative with your order number, contact information, and reason for cancellation. They can process the refund and cancel the order from their end.

3. Use the Domino’s App

If you ordered through the Domino’s app, you can cancel it within 15 minutes of placing it. Navigate to the “My Orders” section, select the order you want to cancel, and click the “Cancel Order” button. You will receive a notification and a refund if the order is successfully canceled.

Additional Tips for Cancelling Orders

4. Provide Clear Instructions

When requesting a cancellation, be clear and concise about your reasons and expectations. This will help the store or customer service process your request efficiently.

5. Offer a Reason (Optional)

Providing a brief explanation for canceling your order is helpful, but it is not mandatory. However, it can assist the store in improving their services or ensuring customer satisfaction.

6. Be Polite and Understanding

Remember, cancellations can occur for various reasons. Be polite and understanding towards the store employees or customer service representatives who handle your request.

7. Check for Refunds

After canceling your order, verify that you receive a refund or credit, especially if you paid online. Contact the store or customer service if you do not receive it within a reasonable time.

8. Save Confirmation

Keep a record or screenshot of the order cancellation confirmation for any future reference or inquiries.

9. Contact Early

The earlier you contact the store or customer service to cancel your order, the more likely it is to be canceled successfully without incurring any charges.

10. Review Cancellation Policy

Familiarize yourself with Domino’s cancellation policy on their website or by asking a store employee. This will help you understand the timelines and any potential charges or fees associated with cancellations.

Cancellation Timeline	Charges
Within 15 minutes of ordering (app only)	No charge
After 15 minutes	May incur store-specific charges
After order has left the store	Full charge may apply

How to Cancel a Domino’s Pizza Order

If you need to cancel your Domino’s order, you have a few options. The easiest way to cancel your order is through the Domino’s Tracker. You can also cancel your order by calling the store directly or by contacting Domino’s customer service.

Canceling Your Order Through the Domino’s Tracker

To cancel your order through the Domino’s Tracker, follow these steps:

Go to the Domino’s Tracker website.
Enter your order number and email address or phone number.
Click on the “Cancel Order” button.

You will receive a confirmation email once your order has been canceled.

Canceling Your Order by Phone

To cancel your order by phone, call the Domino’s store directly. You will need to provide the store with your order number and the reason for canceling. The store will then cancel your order and process a refund if necessary.

Canceling Your Order Through Domino’s Customer Service

To cancel your order through Domino’s customer service, call 1-800-304-4040. You will need to provide the customer service representative with your order number and the reason for canceling. The customer service representative will then cancel your order and process a refund if necessary.